You'll receive your license key by email
instantly after your purchase.
Get free English or Japanese email support via
Big deals: 50% off for 2nd lifetime license, price of 2 licenses to get 5 licenses.
Under any condition that meets our refund policy,
you have 5-day or 30-day money back guarantee.
Yes, it is 100% secure. We use Share-it (One of the MyCommerce payment solutions) for all online orders and Share-it® is a registered trademark of Digital River GmbH. The secure server is at mycommerce.com, a veteran ecommerce company specializing in software.
Yes, 1 month or 1 year subscription will be renewed automaitcally in next month or year if you don't cancel the subscription. You can log in your MyCommerce account to cancel the subscription easily. The email address you entered in the payment process is your MyCommerce account. During the payment, you can set a password for this account. After purchasing, you can log in your MyCommerce account in "Log in - My Account" page. If you didn't set password during the payment process, you can open MyCommerce account page and click "Request Login/Password", then enter your email address and click "send data" button. Follow the instructions in the email you receive to reset your password.
Or you can contact our support team to ask for cancelling the subscription. Please provide your order number or the email address you used to purchase our product. Please contact us before the renewal.
German shoppers can use this cancellation form to cancel the subscription due to changes for consumer protection laws in Germany starting July 1, 2022.
Besides, MyCommerce will send a notification email 14 days prior to the renewal.
Sure. We provide free trial versions for all products. The free trial version of Audio Converter & Spotify Music Converter can only convert 3 minutes of each song and convert 3 files at a time.
You can use all mainstream credit cards including Visa, MasterCard, American Express, JCB, etc. Besides, Paypal and check (prepayment) are also accepted. Wire transfer is only available in some countries.
No. The price doesn't include tax. Sales tax may be applied based on your residence.
We provide 5-day money back guarantee for 1 month license or 30-day money back guarantee for 1 year license or lifetime license based on the circumstances. Please refer to our refund policy to learn more details.
Please contact our support team with order number and license email of the product you have purchased. Or you can directly purchase the correct product you want and contact our support team with both order numbers, then we would immediately refund the wrong one to you.
If the prices of the wrong product and the correct product are the same, you can directly contact us to request a valid license code for the correct product. We will send you a new code for the correct product and disable the code of the wrong product at the same time.
Sure. We provide volume discount prices for lifetime license. You can get discount for 2 or more license keys. When purchasing lifetime license in MyCommerce Share-it payment page, you can click "Volume discount prices" to check the details and change the quantity as you like.